Frequently asked questions
Does OsuMart.lk deliver products to any location in Sri Lanka?
Currently, we do deliver under following categorization.
Currently, we do deliver orders in Polonnaruwa District. Out of Polonnaruwa Orders can be arranged case by case.
OTC (Counter Store) Items & Other
How long will it take to deliver my order?
Delivery times may vary depending on the delivery location as well as the type of product you order.
What are standard delivery charges?
Normal Service Priority Service
Polonnaruwa District Rs 250* Rs 600*
Other Rs 350* Rs 700*
*Delivery charge may vary depending on the delivery location as well as the weight of your order.
How do I know if my order has been shipped?
You can get information regarding your shipment by calling our number: +94(0)275620327/ +94772544062
How will I know the status of my order?
You can check your current order status by simply logging into your account. This lets you track your order in real time and know whether it has been processed, shipped or delivered to you. Alternatively, you may check the status of your order by calling our number: +94(0)275620327/ +94772544062
How do I cancel my order?
Please note that in case of your order is confirmed, we cannot cancel it.
Is it possible to cancel my order after it has been charged?
Yes, the order can be cancelled before it’s been confirmed & processed.